Inn / Winery Host

This role supports front-of-house operations including guest check-in and check-out, wine service, reservations, and overall property flow. The ideal candidate is hospitality-oriented, proactive, detail-focused, and able to deliver a welcoming and elevated guest experience while working collaboratively with the team. 

Essential Duties and Responsibilities 

Guest Experience and Service 

• Greet all guests promptly and graciously, creating a welcoming and professional first impression
• Provide knowledgeable, consistent, and courteous responses to guest questions, concerns, and requests
• Resolve guest issues to satisfaction and escalate to management when appropriate
• Support the overall guest journey for both overnight and winery guests

Inn Operations and Reservations

• Efficiently and accurately enter registration information for guest stays
• Follow proper procedures related to reservations, payments, dates of stay, and guest information both over the phone and in person
• Complete check-in and check-out processes, including posting charges to folios
• Invite guests to return and reinforce a positive departure experience

Wine Bar and Retail Support

• Promote and sell Shepherd’s Run wines and merchandise
• Educate guests through tastings and conversation to enhance their experience and encourage purchasing
• Share knowledge of wines and offerings in an engaging and approachable manner
• Process sales transactions using POS systems accurately and efficiently

Tasting Room Operations

• Set up and maintain the tasting bar for daily operations
• Wash and maintain glassware and service tools
• Assist with opening and closing procedures
• Maintain cleanliness, organization, and presentation of all front-of-house spaces

Food and Beverage Support

• Serve food offerings to guests in accordance with food handling procedures
• Support overall wine bar and tasting room service flow

Event and Vendor Coordination

• Assist with event setup, execution, and breakdown
• Act as a liaison to catering teams and vendors during scheduled events and weddings
• Support guest experience during events and ensure smooth operation

Organization and Cleanliness

• Ensure all front-of-house areas are maintained in clean and immaculate condition
• Restock supplies and maintain organization throughout shifts
• Support overall property cleanliness and readiness

Safety and Compliance

• Follow all sanitation, safety, and alcohol service regulations
• Maintain a safe environment for guests and team members
• Report any issues or concerns to management promptly

Qualifications

General Requirements

• Previous hospitality, service, or customer-facing experience preferred
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask
• Positive attitude and strong guest service mindset
• Ability to work independently and as part of a team
• Interest in wine and hospitality preferred but not required

Competencies

• Guest Focus
• Communication
• Teamwork
• Attention to Detail
• Adaptability
• Time Management

Schedule & Availability

• Ability to work weekends, evenings, and holidays
• Schedule based on operational needs, events, and seasonality
• Reliable attendance and punctuality are required

Certifications and Compliance

• Must comply with all applicable alcohol service laws and regulations
• Alcohol service certification required or must be obtained within 60 days

Appearance and Conduct

• Adherence to Shepherd’s Run appearance and uniform standards
• Professional, polished, and guest-facing demeanor at all times

Technology and Systems

• Ability to utilize property management systems (PMS) and point-of-sale (POS) systems
• Ability to follow operational procedures and workflows

Physical Demands

• Ability to stand and walk for extended periods of time
• Ability to lift and carry 40–50 lbs as needed
• Ability to work in a fast-paced, guest-facing environment
• All work must be performed safely; employees are expected to seek assistance if a task cannot be performed safely

Employment Practices

Shepherd’s Run is an Equal Opportunity Employer. Employment is at-will, and this job description is not intended to be all-inclusive. Duties, responsibilities and expectations may change at any time based on business needs.

Shepherd’s Run Commitment

At Shepherd’s Run, we believe the guest experience begins with genuine hospitality, attention to detail, and a welcoming environment. The Inn / Winery Host plays a vital role in creating memorable guest experiences and ensuring every visit reflects our commitment to excellence.